HUMANE Webinar
Enhancing professional services through Artificial Intelligence
December 5, 2024 -12:00 to 13:15 CET (FULL)
In a context of stagnant or decreasing public funding, Artifical Intelligence can offer new approaches for increased performance and profound transformations of professional services to deliver on strategic priorities and higher stakeholder value in universities. It can help to make operational productivity gains: staff workload reduction, streamline issue resolution and improve customer satisfaction. AI also has the potential to enable powerful data driven decisions and to elevate student experiences through personalisation.
But many digitalisation initiatives overpromise and underdeliver, very often because they are not sufficiently conceived with users in mind, from the initial steps of designing new approaches to the full implementation.
How can universities develop responsible and ethical approaches to introduce human-centered AI approaches in their daily operations; how is staff upskilling and reskilling currently done, and should be done in the future to support these development; what are the opportunities and the risks?
With experts and senior university leaders of professional services the webinar will discuss these issues and explore potential applications to leverage the potential of AI in the following areas:
- Student admission and enrolment
- Managing the smart campus and infrastructure in the 21st century
- Recruiting and developing people (using GenAI and people analytics)
- The benefits of AI in financial processes and services
The programme is available here and the speakers can be seen here.